RESLAJ: Religion Education Social Laa Roiba Journal
Vol. 7 No. 7 (2025): RESLAJ: Religion Education Social Laa Roiba Journal

Kajian User Centric Government: Analisis Performa Aplikasi Mobile JKN di BPJS Kesehatan Karawang

Azmi Ayu Fadhilah Burhanudin (Unknown)
Lina Aryani (Unknown)
Dewi Noor Azijah (Unknown)

Article Info

Publish Date
03 Jul 2025

Abstract

This study aims to explore the experiences of individuals when using the JKN mobile application. This research focuses on how the performance of the JKN mobile application can unravel the problems that exist in the health care sector and can help users to get proper, efficient, and effective health services. This research method uses phenomenological qualitative research through observation, interviews and other documents that support the research. BPJS Kesehatan as a service provider needs to supervise the JKN mobile application. BPJS Kesehatan has the authority to regulate and be responsible for the performance of the JKN mobile application. Performance of the JKN mobile application still has some problems such as errors in some time and failing to load data in the doctor's schedule feature.

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Journal Info
RESLAJ: Religion Education Social Laa Roiba Journal
Website

Abbrev

reslaj

Publisher

Institut Agama Islam Nasional Laa Roiba Bogor

Subject

Religion Economics, Econometrics & Finance Education Environmental Science Social Sciences

Description

RESLAJ: Religion Education Social Laa Roiba Journal is a scientific journal of the National Islamic Institute of Religion (IAI-N) Laa Roiba Bogor. Managed by the Institute of Research and Community Service (LPPM) IAI-N Laa Roiba in colaboration witf Intelectual Association for Islamic Studies ...