<![CDATA[This study examines the satisfaction index of Thai students on academic services at four state universities in West Sumatra during the COVID-19 pandemic. Using a quantitative descriptive survey approach, data were collected from 29 active students via an online Likert-scale questionnaire. The analysis focused on five dimensions of satisfaction: tangibles, reliability, empathy, responsiveness, and assurance. The findings indicate a high satisfaction level across the universities, with notable variations: Andalas University (4.14), UIN Bukittinggi (3.98), UIN Padang (3.97), and UIN Batusangkar (3.74). This study highlights areas for improvement in service comfort and responsiveness.]]>
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