Enrichment: Journal of Multidisciplinary Research and Development
Vol. 3 No. 4 (2025): Enrichment: Journal of Multidisciplinary Research and Development

The Influence of Job Satisfaction and Work-Life Balance on Turnover Intentions: A Study of Generation Z Employees in the Hospitality Industry of Dili, the Capital of Timor-Leste

Cesaltino Sarmento Soares (Telkom University, Indonesia)
Ratna Komala Putri (Telkom University, Indonesia)



Article Info

Publish Date
22 Jul 2025

Abstract

This study aims to analyze the influence of job satisfaction and work-life balance on turnover intentions in Generation Z employees in the hospitality industry in Dili City, Timor-Leste. The research method used a quantitative approach with a purposive sampling technique involving 202 respondents. Data analysis was carried out using Structural Equation Modeling (SEM) with the help of SmartPLS version 4. The results showed that job satisfaction had a positive and significant effect on turnover intentions with a path coefficient of 0.296 (t-statistic = 3.330; p-value = 0.001). In contrast, work-life balance had no significant effect on turnover intentions with a path coefficient of 0.011 (t-statistic = 0.406; p-value = 0.685). The research model has an R² value of 0.959, indicating that 95.9% variability of turnover intentions can be explained by both independent variables. The findings indicate that even though employees are satisfied with their work, they still have a tendency to look for new job opportunities that are more in line with personal aspirations. This research makes a theoretical contribution to understanding the work behavior of Generation Z and its practical implications for human resource management in the hospitality sector.

Copyrights © 2025






Journal Info

Abbrev

jr

Publisher

Subject

Humanities Economics, Econometrics & Finance Engineering Health Professions Social Sciences

Description

Enrichment: Journal of Multidisciplinary Research and Development is a double-blind, peer-reviewed journal covering multidisciplinary issues. Monthly published by International Journal Labs, the journal serves as a means of relevant discussion that fall within its focus and scopes. This journal ...