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All Journal Enrichment: Journal of Multidisciplinary Research and Development
Soares, Cesaltino Sarmento
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Humanities Economics, Econometrics & Finance Engineering Health Professions Social Sciences

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The Influence of Job Satisfaction and Work-Life Balance on Turnover Intentions: A Study of Generation Z Employees in the Hospitality Industry of Dili, the Capital of Timor-Leste Soares, Cesaltino Sarmento; Putri, Ratna Komala
Enrichment: Journal of Multidisciplinary Research and Development Vol. 3 No. 4 (2025): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v3i4.441

Abstract

This study aims to analyze the influence of job satisfaction and work-life balance on turnover intentions in Generation Z employees in the hospitality industry in Dili City, Timor-Leste. The research method used a quantitative approach with a purposive sampling technique involving 202 respondents. Data analysis was carried out using Structural Equation Modeling (SEM) with the help of SmartPLS version 4. The results showed that job satisfaction had a positive and significant effect on turnover intentions with a path coefficient of 0.296 (t-statistic = 3.330; p-value = 0.001). In contrast, work-life balance had no significant effect on turnover intentions with a path coefficient of 0.011 (t-statistic = 0.406; p-value = 0.685). The research model has an R² value of 0.959, indicating that 95.9% variability of turnover intentions can be explained by both independent variables. The findings indicate that even though employees are satisfied with their work, they still have a tendency to look for new job opportunities that are more in line with personal aspirations. This research makes a theoretical contribution to understanding the work behavior of Generation Z and its practical implications for human resource management in the hospitality sector.
Co-Authors Ratna Komala Putri