Indonesian Journal of Advanced Research (IJAR)
Vol. 4 No. 7 (2025): July 2025

Digitalization of Motor Vehicle Taxes Through the SAPAWARGA Application

Saska, Mutasya Dzikri Al (Unknown)
Amanah, Aam (Unknown)
Wulandari, Sri (Unknown)

Article Info

Publish Date
22 Jul 2025

Abstract

Digital transformation in public services aims to improve efficiency and public compliance, including in the payment of Vehicle Tax (PKB). The West Java Provincial Government has implemented PKB digitalization through the Sapawarga application. This study uses a descriptive qualitative method to analyze the implementation of Sapawarga at the Cirebon City Samsat, the challenges faced, and improvement efforts. Data was collected through interviews, literature review, and archival documentation from the Samsat office. The findings reveal improved access and transparency; however, challenges persist in system integration, inadequate regulatory support, and low digital literacy. Improvement efforts include routine evaluations, employee training, infrastructure upgrades, public awareness campaigns, and system updates to enhance application security and performance.

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Journal Info
Indonesian Journal of Advanced Research (IJAR)
Website

Abbrev

ijar

Publisher

PT FORMOSA CENDEKIA GLOBAL

Subject

Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media

Description

Indonesian Journal of Advanced Research (IJAR) is an open-access and peer-reviewed journal, published by Formosa Publisher, which is mainly intended for the dissemination of research results by researchers, academics, and practitioners in many fields of science and technology. IJAR publishes ...