Jurnal Riset Multidisiplin Edukasi
Vol. 2 No. 7 (2025): Jurnal Riset Multidisiplin Edukasi (Edisi Juli 2025)

PENGARUH KUALITAS PELAYANAN DAN STORE ATMOSPHERE TERHADAP NIAT BELI ULANG (Studi kasus pada Toko OB. Second Cirebon)

Muhammad Fauzan (Unknown)
Pebi Kurniawan (Unknown)
Ali Jufri (Unknown)



Article Info

Publish Date
26 Jul 2025

Abstract

This study aims to explore the influence of service quality and store atmosphere on customers' repurchase intention at OB.Second thrift store in Cirebon. In the rapidly growing digital era, where fashion trends change quickly, aesthetic aspects and shopping experience are key factors in the decision to repurchase. This study examines the effects of service quality and store atmosphere on repurchase intention using the Theory of Planned Behavior, Expectation Confirmation Theory, and Stimulus-Organism-Response (SOR) Model. Direct observation and a quantitative approach using questionnaires are the research methods used. The results show that repurchase intention is positively and significantly impacted by both store atmosphere and service quality. Improving customer satisfaction and creating a cozier retail environment can boost repeat business and future sales.

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Journal Info

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jurmie

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Other

Description

Jurnal Riset Multidisiplin Edukasi adalah jurnal peer-review yang bertujuan untuk memfasilitasi pertukaran pengetahuan dan ide-ide inovatif di antara para peneliti, akademisi, dan praktisi dari berbagai disiplin ilmu. Kami menerima kontribusi ilmiah dalam bentuk artikel penelitian, tinjauan pustaka, ...