Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik
Vol 11, No 1 (2008)

Total Quality Service (TQS) Pengukuran Dimensi Terra Dari Servqual Guna Meningkatkan

Ramdan, Mohamad (Unknown)

Article Info

Publish Date
25 Mar 2020

Abstract

Quality is the most basic or fundamental of the performance capabilities. Quality is the ability to serve the customer’s needs. Quality in service often occurs during service delivery, usually in an interaction between the customer and provider. One method of achieving high quality service is through Total Quality Service (TQS). The performance of TQS could be measured by Service Quality score (SERVQUAL Score), which has five dimensions: Tangible, Empathy, Reliability, Responsiveness, and Assurance (TERRA)

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Journal Info
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik
Website

Abbrev

jwk

Publisher

Lembaga Administrasi Negara

Subject

Economics, Econometrics & Finance Education Social Sciences

Description

This journal focuses on disseminating problems and issues in public administration and public policy. Published journal article of Jurnal Wacana Kinerja covers areas, including: Public sector human resource management; Public sector organization; Public sector management; Public sector innovation; ...