The Influence of Organizational Commitment and Organizational Support on Organizational Citizenship Behavior Mediated by Job Satisfaction

Nur Aisah, Triana
Widhiandono, Hengky
Kharismasyah, Alfato Yusnar
Zamakhsyari, Luthfi

Asian Journal of Management Analytics
Vol. 4 No. 3 (2025): July 2025

This study aims to examine the effect of organizational commitment and perceived organizational support on organizational citizenship behavior (OCB), with job satisfaction as a mediating variable. Using a quantitative approach, data were collected through questionnaires from 92 respondents comprising teachers and staff at SMK Muhammadiyah Majenang. The data were analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM). The results reveal that both organizational commitment and organizational support significantly influence OCB, both directly and indirectly through job satisfaction. The findings highlight the importance of fostering supportive and value-aligned organizational environments to enhance employees’ discretionary behaviors that contribute to educational effectiveness.