Analysis of Communication and Employee Interaction Gap at the UPTD of Namohalu Esiwa Community Health Center In Public Service

Harefa, Tipnov Misericordias
Telaumbanua, Eliagus
Hulu, Fatolosa
Waruwu, Robin Markus Putra

ProBisnis : Jurnal Manajemen
Vol. 16 No. 4 (2025): August: Management Science

Service public is function main government that aims For fulfil need base society , such as health And education . However , the gap communication And interaction between employee And community at the UPTD Puskesmas Namohalu Esiwa Still become significant challenges . Research This aim For analyze factors reason gap communication And interactions , as well as the impact to quality service public . The method used is approach quantitative with design descriptive , involving interview And questionnaire covering 50 employees Health Center . Results study show that burden Work height , lack of training communication , and difference background behind culture as well as Language contribute to gap this . Effort handling carried out including implementation 3S culture ( Smile , Greetings, Greetings ) and utilization technology communication . It is hoped that , with overcome gap communication , quality service can increase And trust public to Community Health Center can awake .