Akses : Journal of Public and Business Administration Science
Vol 7 No 2 (2025): JOURNAL OF MEDICAL RECORDS AND HEALTH INFORMATION

ANALISIS PERAN ETIKA ADMINISTRASI DALAM OPTIMALISASI KUALITAS LAYANAN PUBLIK DI KANTOR KELURAHAN TANJUNGREJO MALANG

Zulkarnaen, Akhmad Ivan (Unknown)
Sofian, Octa Dwi (Unknown)



Article Info

Publish Date
30 Jun 2025

Abstract

Abstract Administrative ethics plays a strategic role in determining the quality of public services, which should not only focus on fulfilling administrative needs but also reflect key principles such as justice, equality, accountability, loyalty, and social responsibility. These principles serve as a critical foundation for realizing good governance, particularly at the village (kelurahan) level as the frontline of public service delivery. This study is intended to analyze the role of administrative ethics in optimizing the quality of public services at the office of Tanjungrejo urban village in Malang City, focusing on four main dimensions: equality, justice, loyalty, and responsibility. A descriptive qualitative approach was employed, using observation, interviews, and documentation techniques, with the village head, structural officials, and community members as informants. The findings indicate that the application of ethics in the dimensions of equality and justice has been carried out optimally through services that follow procedures and are free from discrimination. Employee loyalty is generally well demonstrated, although issues of discipline remain. Meanwhile, the majority of staff show a strong sense of professional responsibility in carrying out their duties. These findings affirm that the consistent implementation of administrative ethics can significantly improve the effectiveness and quality of public services, while also strengthening accountability and public trust in local government institutions.

Copyrights © 2025






Journal Info

Abbrev

jasm

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences

Description

Jurnal ini merupakan media pengembangan ilmu yang berasal dari hasil – hasil penelitian atas pengalaman lapangan terbaru, telaahan, gagasan – gagasan ilmiah dalam bidang ilmu administrasi baik administrasi public/Negara, administrasi bisnis/niaga maupun administrasi dalam bidang kesehatan atau ...