International Journal of Community Service (IJCS)
Vol. 4 No. 2 (2025): July-December

Implementation of the principles of Cipta, Rasa, Karsa in GC Persada Transportation Company to Improve Service Quality

Billani, Adestya Nindi Salsa (Unknown)
Danda, Made (Unknown)
Faisal, Muhammad Noer (Unknown)
Ketlin, Lidwina Arie Dewannti (Unknown)
Ananta, Berli (Unknown)
Sari, Pristin Prima (Unknown)

Article Info

Publish Date
03 Aug 2025

Abstract

This research aims to improve service quality at GC Persada Transportation Company, through a socialization-based approach, especially the concept of “Cipta, Rasa, Karsa” from Ki Hajar Dewantara. The community service program involved students and lecturers from Sarjanawiyata Tamansiswa University who optimized the service system through the Spereadsheet application to improve service quality. The methods used include socialization, training and implementation of Spereadsheet digital technology to maximize recording according to customer wishes to reduce the occurrence of miscommunication with other employees. The results showed that the approach of implementing digital technology on employees is significant to improve the quality of service that is more professional and effective.

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Journal Info
International Journal of Community Service (IJCS)
Website

Abbrev

ijcs

Publisher

PT Inovasi Pratama Internasional

Subject

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Description

International Journal of Community Service (IJCS) E-ISSN.2961-7162 is a journal published by the Inovasi Pratama Internasional. Ltd,. International Journal of Community Service (IJCS) accommodates the publication of the results of Community Service activities carried out by lecturers and community ...