JIMAD : Jurnal Ilmiah Multidisiplin
Vol. 2 No. 4 (2025): JIMAD : Jurnal Ilmiah Multidisiplin (July)

The Effect of Community Satisfaction on Public Service Quality at Tawiri Health Center, Ambon City

Huwae, Getlin Triniti (Unknown)
Lesnussa, Johny U. (Unknown)
Renyut, Selvi F. G. (Unknown)



Article Info

Publish Date
30 Jul 2025

Abstract

This study aims to analyze the influence of community satisfaction levels on the quality of public health services at the Tawiri Health Center, Teluk Ambon District, Ambon City. Using a quantitative research approach, the study collected and analyzed data to determine the relationship between satisfaction variables and service quality. The results showed that the community satisfaction variable has a positive and significant influence on the quality of services. This is supported by the significance value of 0.024, which is smaller than the standard value of 0.05, and the t-count of 71.153, which is greater than the t-table value of 1.676. These findings indicate that as community satisfaction increases, the perceived service quality also improves. The study concludes that good service quality leads to higher satisfaction among patients, increasing public trust in health services. Therefore, efforts to enhance patient satisfaction are crucial in improving service quality in public health facilities.

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Journal Info

Abbrev

JIMAD

Publisher

Subject

Religion Humanities Computer Science & IT Economics, Econometrics & Finance Health Professions Languange, Linguistic, Communication & Media

Description

JIMAD : Jurnal Ilmiah Multidisiplin diterbitkan oleh Asosiasi Guru dan Dosen Seluruh Indonesia. JIMAD : Jurnal Ilmiah Multidisplin menerbitkan artikel bidang multidisiplin, termasuk : Pendidikan, Hukum, Ekonomi dan Bisnis, Kesehatan, Agama, Teknologi dan Multimedia, Teknik, Kebijakan Publik, ...