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All Journal Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Pinisi Business Administration Review Journal of Business Application
Lesnussa, Johny Urbanus
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Dampak Kompetensi dan Disiplin Kerja Terhadap Kinerja Pegawai Warbal, Montgomery; Lesnussa, Johny Urbanus
Journal of Business Application Vol. 2 No. 1 (2023): Journal of Business Application
Publisher : Program Studi Administrasi Niaga STIA Said Perintah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55098/jba.v2.i1.p45-59

Abstract

This research is a quantitative research type which aims to determine the effect of competence on the performance of Supervisors at the Library and Archives Service of Maluku Province and to determine the effect of work discipline on the performance of Employees at the Library and Archives Service of Maluku Province. The variable used in this study is the dependent variable is employee performance and the independent variable is competence and work discipline. This research is located at the Maluku Province Library and Archives Service with a total of 60 employees as the research population and the sampling technique used is the total number of Census points (number), so the sample in this study is 60 samples. The data collection technique used was a questionnaire. Meanwhile, data analysis techniques used multiple linear regression analysis and hypothesis testing using SPSS 16 For Windows. The results showed that: a) Competence (X1) has a positive and significant effect on the performance of Supervisors at the Maluku Province Library and Archives Service with a sig value of 0.005 <0.05. b) Work discipline (X2) has a positive and significant effect on employee performance at the Maluku Province Library and Archives Service with a sig value of 0.002 <0.05.
The Effect of Employee Professionalism on the Quality of Public Services at the Population and Civil Registration Office in Ambon City Setitit, Ignasius; Lesnussa, Johny Urbanus
Pinisi Business Administration Review Volume 5 Nomor 1, March 2023
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v5i1.44843

Abstract

The Ambon City Civil Registry Population Service as a public organization/bureaucracy whose function is to provide public services, is suspected of not optimally providing services that satisfy the user community. This is indicated by the frequent emergence of complaints from the user community about the quality of services provided by the apparatus. So to analyze this problem, the associative method is used using the Pearson Product Moment Correlation formula and to test the significance level of the existing relationship, the t-count formula is used. From the results of the analysis, a correlation value of 0.866 was obtained, then the correlation results were tested for the significance level using the t-count formula, the result of which was 2.839. the effect of variable X on variable Y is 75%. From the results of this analysis it can be said that there is a significant influence between employee professionalism on the quality of public services at the Ambon City Population and Civil Registration Office.
Pengaruh Sikap dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Lesnussa, Johny Urbanus; Warbal, Montgomery
Public Policy Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Lembaga Penelitian & Pengabdian Masyarakat (LPPM) STIA Said Perintah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v4.i1.p31-46

Abstract

Acceptance of the output of higher The effect of attitude and service quality on customer satisfaction at the Oasis swalayan in Ambon City is the title of this study. The purpose of this study was to identify how significantly customer satisfaction at Oasis Swalayan Ambon City is influenced by the attitude and service of sales officers. As many as 39 buyers from the Ambon Oasis swalayan became respondents in this study. Data was collected using a survey that combines observation and questions and literature study as a data collection technique. The data analysis technique in this study used multiple regression with the help of SPSS (Statistical Package For the Social Sciences) version 22 software.The research results show that: (1). Attitude variable (X1) with a value of 18.5 percent has a positive and significant impact on customer satisfaction (Y) (2). The results of the analysis show that with a value of 3.199 and a significance level of 0.002, the service quality variable (X2) has a positive effect on customer satisfaction (Y). Thus, it can be concluded that Attitudes and Service Quality have a positive and significant effect on Customer Satisfaction at Oasis Swalayans in Ambon city.
Co-Authors Setitit, Ignasius Warbal, Montgomery