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All Journal Jurnal Mirai Management Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Pinisi Business Administration Review JIMAD : Jurnal Ilmiah Multidisiplin
Selvia F. G. Renyut
STIA Trinity Ambon
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Persepsi Masyarakat Tentang Kualitas Pelayanan Publik Pada Kantor Kecamatan Leihitu Barat Kabupaten Maluku Tengah Selvia F. G. Renyut
Jurnal Mirai Management Vol 8, No 1 (2023)
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v8i1.3880

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui bagaimana persepsi masyarakat tentang kualitas pelayanan publik pada kantor Kecamatan Leihitu Barat Kabupaten Maluku Tengah yang menggunakan indikator sikap melayani, efektivitas pelayanan dan efisiensi pelayanan. Dengan menggunakan pendekatan deskriptif kualitatif, sedangkan pengumpulan data melalui survey, wawancara dan dokumentasi Data dan hasil survey dan hasil wawancara disajikan dalam bentuk dokumentasi terhadap objek penelitian. Hasil penelitian ini menunjukkan bahwa persepsi masyarakat tentang kualitas pelayanan pada Kantor Kecamatan Leihitu Barat Kabupaten Maluku tengah adalah: keramahan 34 % masyarakat menyatakan tepat waktu dalam penyelesaian administrasi kependudukan, 36 % menyatakan nyaman terhadap fasilitas kantor dan 40 % menyatakan aman terhadap lingkungan di Kantor Kecamatan Leihitu Barat Kabupaten Maluku Tengah. Kata Kunci: persepsi masyarakat, kualitas pelayanan
Community Perceptions Regarding The Use Of Ville Funds in Development (Case Study in Galala Village, Sirimau District Ambon City) F.G.Renyut, Selvi; Warbal, Montgomery
Pinisi Business Administration Review Volume 5 Nomor 1, March 2023
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v5i1.44844

Abstract

The purpose of this study was to describe people's perceptions of the use of village funds in development and to find out the factors that impede the use of village funds in Galala Village, Sirimau District, Ambon City. This study used descriptive research with data collection techniques carried out by interviews, observation and documentation.The results of the research, the planning stages, are less effective, due to the lack of transparency of information conveyed by Galala Village officials to the community and at the implementation stage based on the results of the research it is less effective, where the use of the village fund budget can be resolved properly but due to a lack of transparency of information related to the implementation of activity planning by village government to the community, so that the achievement of the objectives of utilizing village funds carried out in Galala Village is still not effective. whereas at the accountability stage in the process of utilizing village funds in increasing physical development in Galala Village it is less effective, where the preparation of the accountability report does not contain an evaluation of activities that should be carried out with the people of Galala Village.
Product Quality, Price, and Consumer Knowledge as Determinants of Cajuput Oil Purchasing Decisions Solissa, Anita; Setitit, Ignasius; Renyut, Selvia F. G.
JIMAD : Jurnal Ilmiah Multidisiplin Vol. 2 No. 4 (2025): JIMAD : Jurnal Ilmiah Multidisiplin (July)
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/jimad.v2i4.748

Abstract

This study aims to analyze the influence of product quality, price, and consumer knowledge on purchasing decisions of cajuput oil in Unet Village, Fena Fafan District, Buru Regency. The research employed a quantitative approach, with data collected through questionnaires distributed to consumers who have purchased local cajuput oil. The results indicate that product quality has a significant influence on purchasing decisions, followed by consumer knowledge and price. These findings emphasize that consumers prioritize product quality and the information they possess when making purchasing decisions, while price remains a consideration but is not the main factor. This study recommends improving product quality, educating consumers, and setting prices that reflect the value offered as strategies to increase buying interest.
Information Technology and the Improvement of Public Services in Village Government Wokanubun, Anggelina; Sipahelut, Semuel Willem; Renyut, Selvia F. G.
Public Policy Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Lembaga Penelitian & Pengabdian Masyarakat (LPPM) STIA Said Perintah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v6.i2.p355-372

Abstract

This study examines the impact of information technology (IT) utilization on public service delivery within the Ohoi Rumaat village administration, Kei Kecil Timur District, Southeast Maluku Regency. Using a quantitative approach and analyzed through PLS-SEM, data were collected from 71 respondents selected via non-probability sampling based on the Slovin formula. The findings reveal that IT use has a significant and positive effect on service quality, supported by a path coefficient of 0.653, a T-statistic of 9.329, and a P-value of 0.000. The R² value of 0.427 indicates that IT accounts for 42.7% of the variance in public service quality. These results emphasize the role of digitalization in improving efficiency, transparency, and citizen participation in village governance. The study supports the relevance of Innovation Diffusion Theory in rural settings and calls for strategic integration of IT with adequate infrastructure, human resource development, and supportive policies for sustainable digital transformation.
The Effect of Community Satisfaction on Public Service Quality at Tawiri Health Center, Ambon City Huwae, Getlin Triniti; Lesnussa, Johny U.; Renyut, Selvi F. G.
JIMAD : Jurnal Ilmiah Multidisiplin Vol. 2 No. 4 (2025): JIMAD : Jurnal Ilmiah Multidisiplin (July)
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/jimad.v2i4.783

Abstract

This study aims to analyze the influence of community satisfaction levels on the quality of public health services at the Tawiri Health Center, Teluk Ambon District, Ambon City. Using a quantitative research approach, the study collected and analyzed data to determine the relationship between satisfaction variables and service quality. The results showed that the community satisfaction variable has a positive and significant influence on the quality of services. This is supported by the significance value of 0.024, which is smaller than the standard value of 0.05, and the t-count of 71.153, which is greater than the t-table value of 1.676. These findings indicate that as community satisfaction increases, the perceived service quality also improves. The study concludes that good service quality leads to higher satisfaction among patients, increasing public trust in health services. Therefore, efforts to enhance patient satisfaction are crucial in improving service quality in public health facilities.
Co-Authors Lesnussa, Johny U. Lesnussa, Johny Urbanus Montgomery Warbal Semuel Willem Sipahelut Setitit, Ignasius Solissa, Anita Wokanubun, Anggelina