Analisis Fasilitas yang Memberikan Nilai Tambah pada Terminal Keberangkatan terhadap Tingkat Kepuasan Penumpang di Bandar Udara Internasional Sultan Hassanudin Makassar

Ariesti, Yudith Delta Cerria
Amir, Elfi
Purwaningtyas, Dian Anggraini

Jurnal Ground Handling Dirgantara
Vol 7 No 1 (2025): Ground Handling Dirgantara

This study analyzes the impact of value-added facilities at the departure terminal on passenger satisfaction at Sultan Hasanuddin International Airport Makassar. The main objective is to measure how much influence these facilities have. Using a quantitative analysis, this study involved 100 passenger respondents. Data were collected through a validated and reliability-tested questionnaire. The t-test results showed a significance value of 0.01 (<0.05), indicating that value-added facilities have a significant impact on passenger satisfaction. The coefficient of determination (R-squared) of 0.503 indicates that 50.3% of passenger satisfaction at Sultan Hasanuddin International Airport Makassar is influenced by value-added facilities at the departure terminal, while 49.7% is influenced by other variables outside the study. The conclusion of this study is that value-added facilities have a positive and significant impact on passenger satisfaction at Sultan Hasanuddin International Airport Makassar.