Manager : Jurnal Ilmu manajemen
Vol. 7 No. 2 (2024): Manager : Jurnal Ilmu Manajemen

IMPACT OF SOCIAL MEDIA MARKETING AND DESTINATION IMAGE ON TOURIST SATISFACTION THROUGH VISIT DECISION AS A MEDIATING VARIABLE

Kasih, Deta Irama (Unknown)
Herlambang, Toni (Unknown)
Sanosra, Abadi (Unknown)



Article Info

Publish Date
30 Jun 2024

Abstract

This study aims to investigate the impact of Social Media Marketing (SMM) and Destination Image on Tourist Satisfaction, with Visiting Decision serving as a mediating variable. Utilizing a Structural Equation Modeling (SEM) approach with Warp PLS 8.0 software, the research encompasses a population of both international and local tourists visiting Jember Regency. Data collection involved incidental sampling and a structured questionnaire, with a sample size of 150 respondents. The findings reveal that SMM and Destination Image significantly influence both Visiting Decision and Tourist Satisfaction. SMM directly enhances tourist satisfaction (β = 0.24, P < 0.01) and affects visiting decisions (β = 0.42, P < 0.01), while Destination Image also positively impacts tourist satisfaction (β = 0.15, P = 0.03) and visiting decisions (β = 0.43, P < 0.01). Moreover, Visiting Decision significantly mediates the relationship between SMM (β = 0.20, P < 0.01), Destination Image (β = 0.21, P < 0.01), and Tourist Satisfaction. These results underscore the need for optimized SMM strategies and a positive destination image to improve tourist satisfaction and visiting decisions in Jember Regency. The study provides valuable insights for policymakers and stakeholders to enhance tourism strategies, ensuring a satisfying and memorable tourist experience.

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Journal Info

Abbrev

Manager

Publisher

Subject

Education

Description

Jurnal Ilmu Manajemen adalah jurnal program studi manajemen Fakultas Ekonomi dan Bisnis Universitas Ibn Khaldun Bogor .Jurnal ini sebagai media publikasi karya ilmiah ilmu Manajemen dengan scope Manajemen Sumber Daya Manusia.Manajemen Pemasaran,Manajemen Keuangan,Manajemen ...