<![CDATA[Websites have become essential platforms in the Higher Education Institution (HEI) system, enabling flexible access to education and academic information. Therefore, HEI websites' Usability and User Experience (UX) have gained significant scholarly attention. This study aims to identify research trends evaluating usability and UX in HEI website design (2015- 2024) through bibliometric analysis of publications (n = 124) from Scopus, IEEE Xplore, and ScienceDirect. The scope of the analysis includes publication frequency, keyword networks, citation performance, journals, authors, institutional affiliations, and research clusters. The results showed that usability and UX evaluations are studied across multiple disciplines and are concentrated in five clusters: (1) E-learning website interfaces during the COVID-19 pandemic, (2) Library information systems, (3) Students' continuance intention on learning websites, (4) Marketing communication websites, and (5) Learning management systems. These results underscore that usability and UX evaluation on HEI website platforms leans towards student-centric studies encompassing some sites and service units. This paper also emphasizes the importance of user-centred evaluation throughout HEI websites’ design, development, and post-implementation phases. Given that HEIs must provide optimal services to stakeholders with diverse backgrounds, needs, and information access capabilities.]]>
Copyrights © 2025
