Journal of Management and Business Environment (JMBE)
Vol 7, No 1: July 2025

Fostering Employee Well-Being in High-Pressure Work Environments: Lessons from Tax Service Offices

Lestari, Hera Kurnia (Unknown)
Putranta, Martinus Parnawa (Unknown)



Article Info

Publish Date
14 Aug 2025

Abstract

This study investigates the effects of job stress and workplace loneliness on job satisfaction and psychological well-being among Account Representatives in Indonesian Tax Service Offices. A quantitative cross-sectional approach was employed, collecting data from 125 respondents using a Likert-scale-based questionnaire. The analysis utilized Partial Least Squares Structural Equation Modeling (PLS-SEM) to examine the relationships between variables. The findings indicate that job stress does not significantly influence job satisfaction or psychological well-being, suggesting that contextual factors, such as organizational support or employee adaptability, may mitigate its effects. Conversely, workplace loneliness has a significant negative impact on both job satisfaction and psychological well-being, highlighting the importance of fostering social connections in the workplace. Moreover, job satisfaction is found to positively and significantly influence psychological well-being.These results underscore the need for organizations to create inclusive and supportive environments that reduce workplace loneliness, enhance job satisfaction, and promote psychological well-being. This study contributes to the literature by offering insights into these dynamics within the unique context of Indonesian government organizations. Limitations include the cross-sectional design and the focus on a specific population, suggesting future research explore mediating and moderating factors or adopt longitudinal approaches.

Copyrights © 2025






Journal Info

Abbrev

JMBE

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

Description

The Journal of Management and Business Environment (JMBE) is a blind-review journal that is published by Magister Management, Soegijapranata Catholic University, Semarang, Indonesia. The journal is intended to provide forums for academicians and practitioners to disseminating relevant, high quality ...