Analisis Sistem Antrian Kartu Tanda Penduduk (KTP) di Kantor Dinas Kependudukan dan Catatan Sipil Kabupaten Barru

Wahidah Alwi
Adiatma
Andi Nurfadhilah

Jurnal Matematika dan Statistika serta Aplikasinya (Jurnal MSA)
Vol 13 No 2 (2025): VOLUME 13 NO 2, 2025

This study examines the queuing system for e-KTP recording services at the Population and Civil Registration Office of Barru Regency. Using a Multi-Channel Single-Phase queue model, the objective is to optimize the queuing process and evaluate system performance. The Multi-Channel Single-Phase model is applied because the service involves a single type of process with multiple service facilities. The findings show that, over a five-day observation period, the system achieved a performance efficiency level with a steady-state measure of $\rho < 1$, indicating that steady-state conditions were satisfied. Thus, the results suggest that the e-KTP recording services at the Population and Civil Registration Office of Barru Regency operate optimally.