JEB17 : Jurnal Ekonomi dan Bisnis
Vol. 10 No. 02 (2025): September

PERAN MEDIASI EMLOYEE ENGAGEMENT PADA PENGARUH PERCEIVED ORGANIZATIONAL SUPPORT DAN GAYA KEPEMIMPINAN TERHADAP TURNOVER INTENTION PROMOTOR VIVO DI SURABAYA

Kurniawati, Ririn (Unknown)
widodo, Agus purbo (Unknown)
Setiawan, Ady (Unknown)



Article Info

Publish Date
08 Oct 2025

Abstract

This study examines the mediating role of employee engagement in the relationship between perceived organizational support (POS), leadership style, and turnover intention among sales promoters at PT. BOH Vivo Area B Surabaya. Using a quantitative approach with 175 respondents and SEM-AMOS analysis, results reveal that POS (β = 0.326; p = 0.019) and leadership style (β = 0.931; p < 0.001) have a significant positive effect on employee engagement. POS has a significant negative effect on turnover intention, while leadership style and employee engagement have negative but not significant effects. Employee engagement partially mediates the effect of POS (-0.033) and leadership style (-0.087) on turnover intention. The model explains 68.2% of the variance in employee engagement and 18.9% in turnover intention. These findings highlight the importance of organizational support and adaptive leadership in enhancing work engagement and reducing employee turnover intention in the technology retail industry. Keywords: Perceived Organizational Support, Leadership Style, Employee Engagement, Turnover Intention

Copyrights © 2025






Journal Info

Abbrev

JEB17

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

JEB17 : Jurnal Ekonomi dan Bisnis is a journal for academics and practitioners, and is a double-blind, peer-reviewed academic journal that publishes conceptual articles and measures high-quality developments in the fields of economics, business and related ...