JIMF (JURNAL ILMIAH MANAJEMEN FORKAMMA)
Vol. 8 No. 2 (2025): JIMF (Jurnal Ilmiah Manajemen Forkamma)

The Influence of Product Quality and Price on Customer Loyalty

Dewi, Priyantini (Unknown)
Haryantini, Haryantini (Unknown)
Watiningsih, Ferdina (Unknown)



Article Info

Publish Date
01 Mar 2025

Abstract

This research aims to determine the effect of product quality and price on customer loyalty on jalan siliwangi bogor timur . The method used is a quantitative method. The sampling technique used is Probability Sampling with Random Sampling type. The number of samples used in this research was 96 respondents. Data analysis techniques using instrument tests, namely validity and reliability tests, classic assumption tests, namely normality test, multicollinearity test, heteroscedasticity test, autocorrelation test, simple linear regression test, multiple linear regression test, correlation coefficient test, coefficient of determination test and hypothesis test, namely t test and F test. The results of this research are that product quality has a significant effect on customer loyalty with the regression equation Y = 10.284 + 0.261X1. Hypothesis testing obtained t value > t table (6.978 > 1.661). Price has a significant effect on customer loyalty with the regression equation Y = 6.418 + 0.566X2. Hypothesis testing obtained t value > t table (8.739 > 1.661). Product quality and price simultaneously have a significant effect on customer loyalty with the regression equation Y = 5.306 + 0.94X1 + 0.438X2. Hypothesis testing obtained a value of Fcount > Ftable or (41.108 > 3.094). Thus, it can be concluded that product quality and price have a positive and significant effect on customer loyalty.

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Journal Info

Abbrev

FRKM

Publisher

Subject

Humanities Economics, Econometrics & Finance

Description

JIMF (Jurnal Ilmiah Manajemen Forkamma) Ini ditujukan untuk Masyarakat Umum, Peneliti dan Dosen Manajemen khususnya Forum Komunikasi Keluarga Besar Alumni Magister Manajemen Universitas Pamulang (FORKAMMA UNPAM) Khusus Peneliti Ilmu Manajemen dan Ekonomi dengan ISSN No. 2598-9545 (cetak) dan ...