Jurnal Pengabdian Masyarakat dan Riset Pendidikan
Vol. 4 No. 1 (2025): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 1 (Juli 2025 -

Pengaruh Customer Rating, Live Streaming Selling, dan Customer Review terhadap Impulsive Buying Pembelian Skincare The Originote pada E-Commerce Shopee (Studi pada Mahasiswi PTN di Kota Medan): Penelitian

Vannesia Guiness (Unknown)
Nicholas Marpaung (Unknown)



Article Info

Publish Date
08 Sep 2025

Abstract

This study aims to analyze the influence of customer rating, live streaming selling, and customer review on impulsive buying of The Originote skincare products on Shopee e-commerce by female students of public universities in Medan City. This research employs a quantitative method with an associative approach. The population of the study consists of female students from public universities in Medan City. Primary data were collected through questionnaires. Data analysis techniques include validity test, reliability test, classical assumption test, multiple linear regression analysis, and hypothesis testing. The results indicate that customer rating, live streaming selling, and customer review have a significant influence, both partially and simultaneously, on impulsive buying. The coefficient of determination test shows a very strong relationship between customer rating, live streaming selling, and customer review with impulsive buying, with an R value of 0.804. These findings highlight the importance of marketing strategies that leverage rating quality, direct interaction through live streaming, and persuasive customer reviews to stimulate impulsive buying behavior.

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Journal Info

Abbrev

jerkin

Publisher

Subject

Humanities Education Languange, Linguistic, Communication & Media Mathematics Other

Description

Jurnal Pengabdian Masyarakat dan Riset Pendidikan is a journal on Faculty of Education. Jurnal JERKIN: Jurnal Pengabdian Masyarakat dan Riset Pendidikan is under the auspices of the Faculty of Education, Universitas Pahlawan Tuanku Tambusai. The journal is registered with E-ISSN: 2961-9890. Jurnal ...