Klabat Journal of Management
Vol. 7 No. 1 (2026): Klabat Journal of Management (in progress)

Influence of Dynamic Pricing, UI, and UX on Gojek Usage Decisions among Gen Z in Depok

Novitasari, Novitasari (Unknown)
Rachmawati, Dwi (Unknown)
Udriyah, Udriyah (Unknown)



Article Info

Publish Date
01 Oct 2025

Abstract

The rapid development of digital technology has increased the use of online transportation applications in Indonesia. From 2021 to 2023, Gojek maintained the highest number of downloads, although a significant decline was recorded, while competitors such as Maxim and inDrive experienced growth. This phenomenon highlights the urgency to analyze factors that influence usage decisions, particularly among Generation Z. This study aims to examine the influence of dynamic pricing, user interface (UI), and user experience (UX) on the decision to use the Gojek application among Generation Z in Depok City. A quantitative survey was conducted involving 100 respondents selected through incidental sampling. Data were analyzed using multiple linear regression with IBM SPSS version 27. The findings indicate that: (1) dynamic pricing significantly influences the decision to use Gojek; (2) user interface does not significantly influence usage decisions; (3) user experience is the strongest predictor with a significant influence; and (4) dynamic pricing, UI, and UX jointly have a significant influence on the decision to use Gojek.

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Journal Info

Abbrev

kjm

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Klabat Journal of Management (KJM) offers a wide-ranging and widespread analysis of all surfaces of management and science. Published two times per year, it delivers an emphasis on universal proficiency in the vital methods, techniques, and areas of research; presents an opportunity for its readers ...