JBMP (Jurnal Bisnis, Manajemen dan Perbankan)
Vol. 11 No. 2 (2025): September: JBMP Vol.11 No. 2 2025

Synergy of Organizational Citizenship Behavior, Employee Commitment, and Leader-Member Exchange in Improving Performance Through Organizational Trust at Election Commission: Sinergi antara Perilaku Kewarganegaraan Organisasi, Komitmen Karyawan, dan Pertukaran Pemimpin-Anggota dalam Meningkatkan Kinerja Melalui Kepercayaan Organisasi di Komisi Pemilihan Umum

Rendra Anggoro KR, M. Yusuf Alfian (Unknown)
Fitrianti, A. Nur (Unknown)



Article Info

Publish Date
24 Sep 2025

Abstract

This research aims to examine the impact of Organizational Citizenship Behavior (OCB), Employee Commitment, and Leader-Member Exchange (LMX) on employee performance, with Organizational Trust acting as a mediating variable, among staff of the General Election Commission across South Sulawesi. The study employed both descriptive and explanatory survey methods, using a cross-sectional design. The target population consisted of 448 employees from the provincial and district/city-level General Election Commissions across 24 regions in South Sulawesi. A proportional random sampling technique based on regional distribution was applied, resulting in a sample of 211 respondents, determined through the Slovin formula. Data analysis was conducted using Structural Equation Modeling (SEM) with the assistance of AMOS software. The findings revealed that: (1) OCB significantly and positively influences Organizational Trust; (2) Employee Commitment has a significant and positive effect on Organizational Trust; (3) LMX positively affects Organizational Trust; (4) OCB significantly enhances employee performance; (5) Employee Commitment also exerts a significant positive influence on performance; (6) LMX does not have a direct significant effect on performance; (7) Organizational Trust significantly influences performance; (8) OCB contributes positively to performance indirectly through Organizational Trust; (9) Employee Commitment positively impacts performance through Organizational Trust; (10) LMX exerts a significant indirect effect on performance mediated by Organizational Trust.

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Journal Info

Abbrev

jbmp

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Management Science, include: Marketing Management Finance Management Human Resources Management Management Science, include: Marketing Management Finance Management Human Resources Management Management Science, include: Marketing Management Finance Management Human Resources Management Management ...