Journal of Artificial Intelligence and Digital Business
Vol. 4 No. 3 (2025): Agustus - October

- Evaluasi Tingkat Kematangan Website Kepokmas Menggunakan Itil V3 Service Operation Untuk Meningkatkan Aksesibilitas Informasi Kebutuhan Pokok

Maemuna, Siti (Unknown)
Asfi, Marsani (Unknown)
Suwandi, Suwandi (Unknown)

Article Info

Publish Date
06 Sep 2025

Abstract

Penelitian ini bertujuan menganalisis efektivitas Website KEPOKMAS menggunakan kerangka kerja ITIL V3 Service Operation. Metode penelitian menggunakan pendekatan kuantitatif melalui kuesioner kepada responden internal (8 orang) dan eksternal (50 orang). Analisis dilakukan dengan Maturity Level dan GAP Analysis. Hasil penelitian menunjukkan tingkat kematangan Website KEPOKMAS berada pada Level 3 (Defined), dengan gap terbesar pada domain SOE (Event Management) sebesar 0,50, sedangkan domain SOR dan SOA memiliki gap terkecil sebesar 0,05. Hal ini menunjukkan perlunya peningkatan dalam monitoring event dan penanganan insiden agar dapat mencapai Level 4 (Managed).Keywords: Information systems, computer networks, human and computer interactions.    

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Journal Info
Journal of Artificial Intelligence and Digital Business
Website

Abbrev

RIGGS

Publisher

Universitas Pahlawan Tuanku Tambusai

Subject

Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering

Description

Journal of Artificial Intelligence and Digital Business (RIGGS) is published by the Department of Digital Business, Universitas Pahlawan Tuanku Tambusai in helping academics, researchers, and practitioners to disseminate their research results. RIGGS is a blind peer-reviewed journal dedicated to ...