Jurnal Ilmiah Manajemen Dan Kewirausahaan
Vol. 4 No. 3 (2025): September: Jurnal Ilmiah Manajemen dan Kewirausahaan

Pengaruh Harga dan Kualitas Produk terhadap Kepuasaan Konsumen di Café Nuiz Kota Palopo

Pagirik, Elvi (Unknown)
Ardhana, Nadya Dwi (Unknown)
Makmur, Hernanda (Unknown)
Nurimansjah, Ris Akril (Unknown)
Suryati (Unknown)



Article Info

Publish Date
09 Jul 2025

Abstract

This study aims to analyze the effect of price and product quality on consumer satisfaction at Café Nuiz in Palopo City. A quantitative associative approach was employed, with data collected through questionnaires distributed to 30 respondents using an incidental sampling technique. The independent variables in this study are price (X₁) and product quality (X₂), while the dependent variable is consumer satisfaction (Y). Data analysis was performed using multiple linear regression with the assistance of SPSS software. The F-test results indicate that price and product quality simultaneously have a significant effect on consumer satisfaction, with a significance value of 0.016 < 0.05. However, based on the t-test, only product quality has a partially significant effect on consumer satisfaction (significance value 0.012 < 0.05), while the price variable does not show a significant effect (significance value 0.234 > 0.05). The coefficient of determination (R²) is 25.9%, indicating that consumer satisfaction can be explained by the two variables, while the remaining 74.1% is influenced by other factors such as service, café ambiance, and consumers’ personal experiences. These findings highlight the crucial role of product quality in shaping customer satisfaction in the culinary industry.

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Journal Info

Abbrev

jimak

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ilmiah Manajemen dan Kewirausahaan (JIMAK) : ISSN: 2809-2392 (cetak), ISSN: 2809-2392 (online) adalah jurnal yang ditujukan untuk publikasi artikel ilmiah yang diterbitkan oleh Sekolah Tinggi Ilmu Ekonomi Trianandra. Jurnal ini adalah jurnal studi ilmu manajemen, bisnis dan Kewirausahaan. ...