Proceeding of International Conference on Social Science and Humanity
Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity

DETERMINANTS OF REVISIT INTENTION (A SYSTEMATIC LYTERATURE REVIEW)

Isnia, Aulia N. (Unknown)
Qomariah, Nurul (Unknown)



Article Info

Publish Date
30 Mar 2025

Abstract

Objective This systematic literature review (SLR) explores the determinants influencing revisit intention in various contexts, particularly in tourism and hospitality. Revisit intention, a critical indicator of customer loyalty, determines the likelihood of a customer returning to a destination or service. Understanding its determinants is vital for improving customer retention strategies and enhancing service offerings. This study aims to identify recurring themes and novel determinants shaping revisit intention. Method: Articles were selected through a systematic search on ScienceDirect using the keywords “determinants of revisit intention.” A total of 30 peer-reviewed articles published between 2016 and 2025 were included. A descriptive approach was employed to synthesize findings, categorizing the determinants into thematic clusters. Results: The review identified critical determinants such as customer satisfaction, destination image, perceived value, and service quality. Emerging factors, including technological integration and sustainability, also play significant roles in shaping revisit intentions. Novelty: This study provides a comprehensive synthesis of recent developments in revisit intention research, offering theoretical and managerial implications for improving consumer retention strategies.

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Journal Info

Abbrev

icossh

Publisher

Subject

Agriculture, Biological Sciences & Forestry Earth & Planetary Sciences Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Other

Description

The Proceeding of International Conference on Social Science and Humanity is a global platform designed to bring together scholars, researchers, and practitioners from diverse disciplines to share their cutting-edge research and insights in the fields of social sciences and humanities. The ...