ANALYSIS OF THE QUALITY OF ANTENATAL CARE (ANC) SERVICES AND USG SERVICE FACILITIES ON PATIENT SATISFACTION THROUGH THE COMPETENCE OF HEALTH WORKERS (STUDY ON PREGNANT WOMEN IN JEMBER DISTRICT)

Ahmad, Sri Isna Amelia

Proceeding of International Conference on Social Science and Humanity
Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity

Objective: To analyze the influence of antenatal care and service facility (ultrasound/ultrasound) service quality on patient satisfaction by considering the role of health workers' competence as a mediating variable in pregnant women in the Jember Regency Health Center area. Method: This study uses a quantitative approach with descriptive and analytical design. This approach was used to describe the condition of antenatal care service quality, service facilities (ultrasound/ultrasound). Results: Patient satisfaction with ANC services is influenced by various factors, such as service quality, service facilities (ultrasound/ultrasound), and the competence of health workers. Novelty: This study considers the role of health worker competence as an intervening variable in the relationship between antenatal care service quality, service facilities (ultrasound/ultrasound), and patient satisfaction in pregnant women in the Jember Regency Health Center area.