Warta Penelitian Perhubungan
Vol. 24 No. 2 (2012): Warta Penelitian Perhubungan

Optimalisasi Kinerja Terminal Dengan Menggunakan Metode Penilaian Tingkat Kepentingan Dan Kepuasan Pengguna Terminal (Studi Kasus Terminal Poris Pelawad Kota Tangerang)

Muhammadun, Haris (Unknown)

Article Info

Publish Date
29 Feb 2012

Abstract

Terminal is the place for drop off and pick up of the people and transfer mode to next journey according trip end destination. The facility of terminal divided of vehicle facility, people facility, and operation facility. This facilities must be good performance, so can service the customer. But tf1e terminals officer, must be evaluation the facility conditions periodically. Importancei1erformance analysis method can be use, with interview the customer of terminal. Base on data from interview, percentage of importance level and satisfaction level can be measure. From this prercentage, problematic mapping shown for decided problem solving performance of terminal

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Journal Info
Warta Penelitian Perhubungan
Website

Abbrev

warlit

Publisher

Badan Penelitian dan Pengembangan Kementerian Perhubungan

Subject

Automotive Engineering Civil Engineering, Building, Construction & Architecture Engineering Environmental Science Transportation

Description

Warta Penelitian Perhubungan diterbitkan oleh Sekretariat Badan Litbang Perhubungan yang memuat hasil penelitian dan kajian kebijakan di sektor transportasi. Pada tahun tahun sebelumnya hingga tahun 2016 Warta Penelitian Perhubungan terbit 12 (dua belas) kali dalam satu tahun. Namun, mulai tahun ...