Ziswaf Asfa Journal
Vol 3 No 2 (2025): ZISWAF ASFA Journal (October 2025)

Analysis of Sharia Compliance on the Application of Reputational Risk in Service Marketing at Dompet Dhuafa

Retnowati, May Shinta (Unknown)
Silvi Kusumastuti, Annisa (Unknown)
Al-Huzwah, Fatya Zahwa (Unknown)



Article Info

Publish Date
31 Oct 2025

Abstract

Risk management is a crucial aspect in maintaining the stability and reputation of non-bank Islamic financial institutions. This research focuses on the implementation of risk management, particularly related to reputation and donors, at Dompet Dhuafa East Java. This study employs a qualitative methodology using case study techniques to investigate how dompet dhuafa manages risk in order to minimize potential hazards that can harm the organization’s standing and donors’ confidence. The research results show that Dompet Dhuafa has undertaken several initiatives to identify, evaluate, and control risks, including the development of better monitoring procedures and reporting systems. However, challenges still arise in measuring the effectiveness of risk management, particularly in relation to reputation and donor satisfaction indicators. This research highlights the importance of enhancing leadership roles in building a strong risk awareness culture throughout the organization, as well as the need to refine the risk management framework to better align with the characteristics of Islamic financial institutions. This finding is expected to contribute to the development of more optimal risk management practices in non- bank Islamic financial institutions.

Copyrights © 2025






Journal Info

Abbrev

asfaziswaf

Publisher

Subject

Religion Economics, Econometrics & Finance

Description

Ziswaf Asfa Journal is an open access peer reviewed research journal that is published by the Asfa Foundation. Ziswaf Asfa Journal is providing a platform for the researchers, academicians, professionals, practitioners and students to impart and share knowledge in the form of high quality empirical ...