Jurnal Komunikasi
Vol. 19 No. 3 (2025): VOLUME 19 NO 3 OKTOBER 2025

Crisis in digital era and brand sustainability: Analyzing the #whitelabapologize activism on social media

Chasana, Rona Rizkhy Bunga (Unknown)
Purworini, Dian (Unknown)
Apriliani, Riski (Unknown)



Article Info

Publish Date
31 Oct 2025

Abstract

This research aims to examine how crisis information spreads on social media and leads to activism. The public perceives the Whitelab brand event, which collaborated with K-Pop idol Sehun, as fraught with issues. This has resulted in public protests and the emergence of the #whitelabapologize hashtag on Twitter. This qualitative research uses social network analysis (SNA) to understand the social network and actors surrounding the conversation. A total of 10,000 tweets using #whitelabapologize were extracted from Twitter using Netlytic on the crucial date of the event. The research results classify #whitelabapologize as hashtag activism. Individual actors and the fan bases of K-pop idols drive the conversations on this social network. The data also reveals that this activism follows the logic of connective action.

Copyrights © 2025






Journal Info

Abbrev

jurnal-komunikasi

Publisher

Subject

Arts Humanities

Description

Journal Komunikasi is a peer-review journal published by Department of Communication Universitas Islam Indonesia, Yogyakarta. We welcome all contributions on the following topics: media, journalism, strategic communication and all field related to communication studies. The article ...