Al-MIKRAJ: Jurnal studi Islam dan Humaniora
Vol. 5 No. 01 (2024): Al-Mikraj, Jurnal Studi Islam dan Humaniora

Pengaruh E-Service Quality dan Brand Trust Terhadap E-Satisfaction Pada Aplikasi Maxim

Rumahorbo, Hiskia Fitri (Unknown)
Hidayat, Ahmad (Unknown)



Article Info

Publish Date
24 Jul 2024

Abstract

This research aims to determine the effect of E-Service Quality and Brand Trust on E-Satisfaction in the Maxim application. This study uses a quantitative approach, specifically employing multiple linear regression analysis techniques. The data was evaluated using SPSS 29 software. The results of the study concluded that the E-Service Quality variable (X1) and the Brand Trust variable (X2) have a positive and significant effect on E-Satisfaction (Y) in the Maxim application. Based on the research results, it was found that the E-Service Quality and Brand Trust variables have a positive and significant impact on E-Satisfaction in the Maxim application. The calculated t-value for the E-Service Quality variable is 2.326 > the t-table value of 0.161 with a significance value of 0.000 < 0.05. Furthermore, the Brand Trust variable has a t-value of 3.767 > the t-table value of 0.161 with a significance value of 0.021 > 0.05. These results indicate that E-Service Quality and Brand Trust play important role in increasing E-Satisfaction in the Maxim application.

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Journal Info

Abbrev

almikraj

Publisher

Subject

Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Al-Mikraj: Jurnal Kajian Islam dan Humaniora Indonesia. Jurnal ini membahas tentang Studi Islam dan Humaniora. Kajian Islam memiliki ruang lingkup kajian yang cukup luas secara sistematis dan terintegrasi untuk mengetahui, memahami dan menganalisis secara mendalam hal-hal yang berkaitan dengan ...