ARZUSIN: Jurnal Manajemen dan Pendidikan Dasar
Vol 5 No 2 (2025): APRIL

Pengaruh Kepercayaan, Kepuasan Pelanggan dan Citra Perusahaan terhadap Loyalitas Pelanggan pada MG Store Padang

Marlius, Doni (Unknown)
Wulandari, Vici (Unknown)



Article Info

Publish Date
25 Apr 2025

Abstract

The purpose of this research is to see whether Trust has an effect on Customer Loyalty at the Mg Store Padang shop and whether Customer Satisfaction has an effect on Customer Loyalty at the Mg Store Padang shop and whether Company Image has an effect on Customer Loyalty at the Mg Store Padang shop. This type of research uses quantitative methods, collecting data through distributing questionnaires to 96 respondents using accidental sampling techniques, namely non-probability sampling techniques. By using instrument tests (validity test and reliability test), classical assumption tests (normality test, multicollinearity test and heteroscedasticity test) then multiple linear regression and hypothesis testing with the help of the SPSS application. The results of the research show that Trust, Customer Satisfaction and Company Image have a positive and significant effect on Customer Loyalty.

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Journal Info

Abbrev

arzusin

Publisher

Subject

Religion Education Social Sciences

Description

The journal aims to provide a forum for scholarly understanding of the field of education and plays an important role in promoting the process that accumulated knowledge, values, and skills. Scientific manuscript dealing with education, and science topics are particularly welcome to be submitted. ...