Daya Saing : Jurnal Ilmu Manajemen
Vol. 11 No. 3 (2025): Jurnal Daya Saing (JDS)

MENGATASI TEKANAN DI LINGKUNGAN OTOMOTIF: MODERASI SERVANT LEADERSHIP DALAM HUBUNGAN ANTARA STRES KERJA DAN KINERJA KARYAWAN DEALER TOYOTA DI JAKARTA

Al Annafi, Jadi (Unknown)
Cahyaningdyah, Dwi (Unknown)



Article Info

Publish Date
28 Oct 2025

Abstract

The automotive industry faces significant challenges in a work environment that demands high productivity and optimal service, making it prone to work-related stress that impacts employee performance. This study aims to analyze the influence of work-related stress on employee performance and to examine the role of servant leadership as a moderating variable in the context of Toyota dealership employees in Jakarta. This study employs a quantitative approach using Structural Equation Modeling-Partial Least Squares (SEM-PLS), involving 137 respondents selected through purposive sampling. The results indicate that work-related stress negatively impacts employee performance, as evidenced by an original sample value of -0.310, a t-statistic value of 2.500, and a P-value of 0.012. However, servant leadership was found to positively and significantly moderate this relationship, with an original sample value of 0.220, a t-statistic value of 2.050, and a P-value of 0.041, indicating that servant leadership can reduce the negative impact of work-related stress on performance.

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Journal Info

Abbrev

dayasaing

Publisher

Subject

Decision Sciences, Operations Research & Management Other

Description

Jurnal Daya Saing (Online ISSN: 2541-4356 | Print ISSN : 2407-800X) published by Komunitas Manajemen Kompetitif. This journal published thrice in February, June and October. It contain the articles such as scientific papers (research and non-research), analytical studies, theoretical applications ...