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All Journal Daya Saing : Jurnal Ilmu Manajemen
Al Annafi, Jadi
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Decision Sciences, Operations Research & Management Other

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MENGATASI TEKANAN DI LINGKUNGAN OTOMOTIF: MODERASI SERVANT LEADERSHIP DALAM HUBUNGAN ANTARA STRES KERJA DAN KINERJA KARYAWAN DEALER TOYOTA DI JAKARTA Al Annafi, Jadi; Cahyaningdyah, Dwi
Jurnal Daya Saing Vol. 11 No. 3 (2025): Jurnal Daya Saing (JDS)
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/dayasaing.v11i3.2244

Abstract

The automotive industry faces significant challenges in a work environment that demands high productivity and optimal service, making it prone to work-related stress that impacts employee performance. This study aims to analyze the influence of work-related stress on employee performance and to examine the role of servant leadership as a moderating variable in the context of Toyota dealership employees in Jakarta. This study employs a quantitative approach using Structural Equation Modeling-Partial Least Squares (SEM-PLS), involving 137 respondents selected through purposive sampling. The results indicate that work-related stress negatively impacts employee performance, as evidenced by an original sample value of -0.310, a t-statistic value of 2.500, and a P-value of 0.012. However, servant leadership was found to positively and significantly moderate this relationship, with an original sample value of 0.220, a t-statistic value of 2.050, and a P-value of 0.041, indicating that servant leadership can reduce the negative impact of work-related stress on performance.
Co-Authors Dwi Cahyaningdyah