Journal of the Community Development in Asia
Vol 6, No 3 (2023): September 2023

A Study of Customers’ Satisfaction at Burger King in Asian Countries

Teoh, Kok Ban (Unknown)
Lew, Tek Yew (Unknown)
Gupta, Shikhar (Unknown)
Ang, Jia Wei (Unknown)
Ang, Hui Hui (Unknown)
Bong, Allychia Ling Li (Unknown)
Nazira, Aina (Unknown)
Zhafira, Adzra (Unknown)
Chauhan, Shalini (Unknown)
Pandey, Shivangi (Unknown)
Liem, Gai Sin (Unknown)
Mohan, Nitin (Unknown)



Article Info

Publish Date
20 Sep 2023

Abstract

The desire to raise customer satisfaction is driven by the rising demand for high-quality services from customers and the fierce competition in the fast-food business. The objective of this study is to examine the factors effecting customers’ satisfaction at Burger King including perceived product quality, price and service quality in Asian Countries. The countries selected for this study are Malaysia, Indonesia, India. A quantitative method was applied using surveys to collect data from customers. There were 126 customers who had made purchases at Burger King's who participated in the survey. This study found a substantial relationship between every independent variable and customer satisfaction. As a result of the findings, Burger King should focus on maintaining food quality, serving customers with speed and keeping the price competitive to have a positive impact on satisfaction.

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Journal Info

Abbrev

JCDA

Publisher

Subject

Humanities

Description

JCDA aims to feature narrative, theoretical, and empirically-based research articles. The journal also accepts articles with data taken from reflections as well as experiences (qualitative research) relevant to community development in Asia. As it explores the community development broadly, the ...