International Journal of Education, Social Studies, And Management (IJESSM)
Vol. 4 No. 2 (2024): The International Journal of Education, Social Studies, and Management (IJESSM)

Looking at Employee Interpersonal Communication

Chamid, Abdul (Unknown)

Article Info

Publish Date
30 Jun 2024

Abstract

This study aims to determine the importance of interpersonal communication in increasing customer satisfaction at Edmond Auto Garage. This research uses a descriptive approach with a qualitative research type. Data were collected through interviews, observation, and recording. Five customers were selected as informants in this study. The results showed that interpersonal communication from the components of openness, empathy, supportiveness and positiveness was successful and met the client's expectations. Therefore, good interpersonal communication can be a supporting factor for customer satisfaction.

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Journal Info
International Journal of Education, Social Studies, And Management (IJESSM)
Website

Abbrev

ijessm

Publisher

Lembaga Peduli Pengembangan Pendidikan Indonesia

Subject

Education Other

Description

The International Journal of Education, Social Studies, and Management (IJESSM) is an interdisciplinary publication of original research and writings on education that publishes articles in journal form to an international audience of educational researchers. This journal aims to provide a forum for ...