Asia Pacific Journal of Management and Education
Vol 3, No 2 (2020): July 2020

The Impact of Global Trends on Organization and Customer Satisfaction

Chin, Ming Hooi (Unknown)
Kee, Daisy Mui Hung (Unknown)
Kong, Rui Yang (Unknown)
Lee, Jia Ying (Unknown)
Yee, Jia Hui (Unknown)
Bhardwaj, Shelly (Unknown)
Chaudhary, Pratima (Unknown)
Pandey, Rudresh (Unknown)

Article Info

Publish Date
22 Jul 2020

Abstract

The study aims to examine the impact of global trends on "MakeMyTrip" company as well as its customer satisfaction. The study has been done with the help of information provided on the company's websites, people's personal experiences, various hypotheses, and some statistical data. Surveys are also done to collect data from customers about their hospitality experiences and satisfaction. The findings and results which are based on the facts provided by customers and organization website suggested that the global trend does give a significant impact on organization and customer satisfaction. The study is aimed to provide ideas and solutions for organizations based on the impacts shown.

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Journal Info
Asia Pacific Journal of Management and Education
Website

Abbrev

APJME

Publisher

AIBPM Publisher

Subject

Education Languange, Linguistic, Communication & Media Other

Description

APJME aims to feature narrative, theoretical, and empirically-based research articles relevant to management and education area. We also strive to develop a better understanding on education as well as management fields. APJME has a mission to be carried out which is to bring up the latest topic ...