Metris: Jurnal Sains dan Teknologi
Vol. 24 No. 02 (2023): Desember

Perancangan Sistem Customer Relation Management untuk Mengelola Business Partner Pada Banyuwangi Festival

IBNU ZULKARNAIN (Unknown)
Augustina Asih Rumanti (Unknown)



Article Info

Publish Date
06 Dec 2023

Abstract

Banyuwangi Festival is an annual event that is a product of regional leading attractions. This event has attracted the attention of tourists from home and abroad, as well as made a significant contribution in improving the economic, tourism and human resources sectors in Banyuwangi. However, the management of Banyuwangi Festival has not used an effective integrated information system. The current ineffectiveness of business partner management is because the follow-up of cooperation is carried out manually at coordination meetings. The purpose of this study is to design an information system that can support effective business partner management, at the Banyuwangi Festival. Odoo's open-source ERP application is used to support the management of business partners on the CRM module. The design of the ERP concept using the Rapid Application Development (RAD) method aims to design system needs that can pay attention to user needs. The result of this study is the effectiveness of monitoring and controlling the progress of business partners for the preparation of the Banyuwangi Festival event which is integrated in the form of a dashboard.

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Journal Info

Abbrev

metris

Publisher

Subject

Decision Sciences, Operations Research & Management Education Engineering Industrial & Manufacturing Engineering

Description

Jurnal Metris is published 2 (twice) a year. Since Volume 14 in 2013, Jurnal Metris has been published in June and December. The contents of the journal discuss research results in the field of industrial engineering. Jurnal Metris provides a place of publishing for sharing the new findings from ...