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All Journal Metris: Jurnal Sains dan Teknologi SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan
Ibnu Zulkarnain
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Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Education Engineering Industrial & Manufacturing Engineering

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Optimization of Banyuwangi Festival Management through ERP-Tourism Using Dashboard Pramuditya Soesanto , Rayinda; Ibnu Zulkarnain; Adya Pramudita, Aloysius; Andrawina, Luciana
Metris: Jurnal Sains dan Teknologi Vol. 25 No. 02 (2024): Desember
Publisher : Prodi Teknik Industri, Fakultas Teknik - Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/metris.v25i02.5424

Abstract

Tourism is an economic sector that has an important role in regional economic growth, including in Banyuwangi Regency. Banyuwangi Festival, as one of the main attractions, faces various challenges in its management, ranging from event coordination to performance monitoring. This research aims to optimize the management of Banyuwangi Festival through the implementation of Enterprise Resource Planning (ERP)-Tourism supported by the use of interactive dashboards. This research utilizes the Rapid Application Development (RAD) method, which involves various stakeholders in the system development process. The research findings show that the implementation of ERP-Tourism and interactive dashboards is able to improve the efficiency, effectiveness, and quality of festival management. The theoretical implications of this research include the development of literature related to the use of ERP technology in the tourism sector and its contribution to event management. Practically, the results of this study can be used as a guide for festival managers in improving the quality and efficiency of their events. Recommendations for future research include expanding the application of the ERP-Tourism system to other tourism events in Banyuwangi and other regions, as well as further developing dashboard features to meet the specific needs of different types of events. Thus, it is expected that this system can provide wider and sustainable benefits to the tourism sector and regional economy
Trends and Innovations in CRM for Patient Management: A Literature Review Muhdiantini, Cindy; Fitri Yani, Mega; Ibnu Zulkarnain
SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan Vol. 2 No. 2 (2025): April
Publisher : RAM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.15180642

Abstract

Customer Relationship Management (CRM) in healthcare services has evolved rapidly with advancements in information technology. CRM not only functions as a patient relationship management tool but also as a solution to enhance data-driven care, service personalization, and operational efficiency. Current trends in CRM involve the utilization of Artificial Intelligence (AI) and Machine Learning (ML), integration with wearable devices for real-time health monitoring, the use of Big Data for analyzing population health trends, as well as the adoption of telemedicine and mobile health applications connected to CRM. This study aims to review the latest developments in CRM for patient management and its impact on healthcare systems.
Perancangan Sistem Customer Relation Management untuk Mengelola Business Partner Pada Banyuwangi Festival IBNU ZULKARNAIN; Augustina Asih Rumanti
Metris: Jurnal Sains dan Teknologi Vol. 24 No. 02 (2023): Desember
Publisher : Prodi Teknik Industri, Fakultas Teknik - Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/metris.v24i02.4516

Abstract

Banyuwangi Festival is an annual event that is a product of regional leading attractions. This event has attracted the attention of tourists from home and abroad, as well as made a significant contribution in improving the economic, tourism and human resources sectors in Banyuwangi. However, the management of Banyuwangi Festival has not used an effective integrated information system. The current ineffectiveness of business partner management is because the follow-up of cooperation is carried out manually at coordination meetings. The purpose of this study is to design an information system that can support effective business partner management, at the Banyuwangi Festival. Odoo's open-source ERP application is used to support the management of business partners on the CRM module. The design of the ERP concept using the Rapid Application Development (RAD) method aims to design system needs that can pay attention to user needs. The result of this study is the effectiveness of monitoring and controlling the progress of business partners for the preparation of the Banyuwangi Festival event which is integrated in the form of a dashboard.
Co-Authors Aloysius Adya Pramudita Augustina Asih Rumanti Fitri Yani, Mega Luciana Andrawina Muhdiantini, Cindy Rayinda Pramuditya Soesanto