Jurnal Ilmiah Hospitality Management
Vol. 15 No. 2 (2025): June 2025

The Influence of Statisfaction on Visit Intention Through Visitor Loyalty at Taman Impian Jaya Ancol, Jakarta, Indonesia

Linda Desafitri Ratu Bilqis (Unknown)
Chairul Salim (Unknown)
Faiza Rachim (Unknown)
Adiwiyah, Robiantul (Unknown)
Pramudito (Unknown)



Article Info

Publish Date
30 Jun 2025

Abstract

The decline in post-pandemic visitor numbers at Taman Impian Jaya Ancol calls for strategies to rebuild public interest in visiting. This study aims to analyze the effect of visitor satisfaction on revisit intention, with loyalty as a mediating variable. A quantitative approach was employed through a survey of 200 respondents who had visited Ancol in the past 12 months. Data were analyzed using SmartPLS to assess validity, reliability, and both direct and indirect relationships between variables. The results indicate that satisfaction significantly influences loyalty and revisit intention, both directly and through loyalty as a mediator. These findings highlight the importance of delivering a comprehensive visitor experience, not only in service quality but also in fostering emotional attachment. The practical implication suggests that visitor retention strategies should focus on strengthening loyalty to enhance sustainable visits to urban tourism destinations.

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Journal Info

Abbrev

JIHM

Publisher

Subject

Social Sciences

Description

JIHM merupakan wadah kreatifitas dosen dalam menulis karya ilmiah dalam rangka memenuhi kewajiban Tri Dharma Perguruan Tinggi dan sebagai informasi ilmiah yang bisa dikembangkan bersama untuk tujuan pengalaman pengetahuan di kampus. JIHM berkomitmen merangsang penelitian berdampak tinggi dan ...