TEKMAPRO Journal of Industrial Engineering and Management
Vol. 20 No. 2 (2025): TEKMAPRO

Measurement of Relative Efficiency Using Data Envelopment Analysis (DEA) Method to Improve Efficiency in Perum Pegadaian Syariah

Aryani, Enny (Unknown)
Iriani (Unknown)
Rusindiyanto (Unknown)
Endang Pudji W (Unknown)
M. Frizky Feri Setiawan (Unknown)
Fadilla Umeida Putri (Unknown)



Article Info

Publish Date
31 Jul 2025

Abstract

The development of the Islamic financial industry which includes banking, insurance and pawnshops is basically a very long historical process. Perum Pegadaian Syariah, as one of the state-owned enterprises, is faced with the challenge of competing and improving efficiency in the growing Islamic financial industry. This study aims to measure the operational efficiency of Islamic Pawnshops in East Java Province using the Data Envelopment Analysis (DEA) method. This study identifies the relative efficiency of each Pawnshop unit from several branches of Pegadaian Syariah, including Joko Tole, Babakan, Sidokare, Mayjend Sungkono, and Blauran. The results showed that four branches were efficient with a relative efficiency value of 1, while Sidokare branch showed inefficiency with a value of 0.908. Improvement recommendations for Sidokare branch include reducing service time, operating costs, and increasing the number of customers and collateral. This research is expected to guide Perum Pegadaian Syariah in contributing to improving efficiency and competitiveness in an increasingly competitive market.

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Journal Info

Abbrev

tekmapro

Publisher

Subject

Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering

Description

Journal of Industrial Engineering and Management, National University of Veterans Development, East Java is a journal that effectively bridges the gap between academics, policy makers, and practitioners and connects various Industrial Engineering and Management communities. While the focus of the ...