Investigating the Mediating Role of Brand Trust and Brand Engagement in the Relationship Between Social Media Marketing and Repurchase Intention: A Case Study of Coffee Shop Nyeduh Kopi

I Gede Bagus Dwijaya Dharmanatha (Faculty of Economics and Business, Udayana University)
I Gst Ayu Kt. Giantari (Faculty of Economics and Business, Udayana University)
Ni Nyoman Kerti Yasa (Faculty of Economics and Business, Udayana University)
I Putu Gde Sukaatmadja (Faculty of Economics and Business, Udayana University)
I Wayan Santika (Faculty of Economics and Business, Udayana University)

International Journal of Management, Accounting & Finance
Vol. 2 No. 4 (2025): October: International Journal of Management, Accounting & Finance (KBIJMAF)

This study investigates the mediating roles of brand trust and brand engagement in the relationship between social media marketing (SMM) and repurchase intention, using Coffee Shop Nyeduh Kopi in Tabanan as a case study. Grounded in the Stimulus-Organism-Response (SOR) model, this research explores how SMM, as an external stimulus, influences brand trust and brand engagement to drive repeat purchases. A quantitative approach was employed, collecting data through an online survey from 170 consumers of Coffee Shop Nyeduh Kopi. Data analysis was conducted using SEM-PLS via SmartPLS 3.0. Results confirm that SMM positively and significantly influences repurchase intention, brand trust, and brand engagement. Furthermore, both brand trust and brand engagement directly and positively affect repurchase intention. Crucially, brand trust and brand engagement were found to partially mediate the relationship between SMM and repurchase intention. These findings highlight the importance of cultivating brand trust and engagement through SMM to foster customer loyalty and repeat purchases.