Journal of Student Research
Vol. 2 No. 3 (2024): Mei: Journal of Student Research

Faktor Self Service Technology Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Masalalu Cafe, Rawa Domba

B Syariffudin Latif (Unknown)
Khoirotunnisa Nur Priyanti (Unknown)

Article Info

Publish Date
01 May 2024

Abstract

The study aims to analyze the self-service technology and service quality factors of customer satisfaction at Masalalu Cafe, Rawa Domba, Jakarta. The sample used in this study uses primary data collected through questionnaires distributed to 94 respondents. Data analysis techniques use quantitative descriptive analysis. The results of the research are self-service technology and quality of service-generating data that have a positive combined and significant impact on customer satisfaction at Masalalu Cafe

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Journal Info
Journal of Student Research
Website

Abbrev

jsr

Publisher

Sekolah Tinggi Ilmu Ekonomi Trianandra

Subject

Humanities Computer Science & IT Economics, Econometrics & Finance Education Public Health Social Sciences

Description

Ilmu Sosial Humaniora, Pertanian, Kesehatan, Peternakan, perikanan, Politik, Pendidikan, Ilmu Teknik, Teknik Elektro dan Informatika, Desain Komunikasi Visual, Manajemen, Ekonomi dan Akuntansi, Kewirausahaan dan ...