Journal of Management and Social Sciences
Vol. 3 No. 3 (2024): August : Journal of Management and Social Sciences

Pengaruh Inovasi Jam Kerja Pelayanan Malam (Jajanan Malam) Terhadap Kualitas Pelayanan Publik di Kantor Kelurahan Satimpo Kota Bontang

Sela Saputri (Unknown)
Heryono Susilo Utomo (Unknown)



Article Info

Publish Date
31 Jul 2024

Abstract

The need for the community to obtain quality public services requires the government to make many efforts to improve services in order to meet the expectations of citizens. Such as government efforts, namely by creating innovative services. One of them in the Satimpo Village, Bontang City, created an innovation in the working hours of night services "night snacks" which aims to improve public services related to village services. This study aims to determine how much influence the innovation of night service working hours (night snacks) has on the quality of public services at the Satimpo Village Office, Bontang City. The method in this study is quantitative with service innovation variables and public service quality variables. The data collection technique is using a questionnaire distributed to 99 respondents. Then analyzed using the SPSS 29 application. The results of the study stated that the coefficient of determination (R2) value was 0.301, which means that the influence of the innovation of night service working hours (night snacks) on the quality of public services at the Satimpo Village Office is 30.1% and the remaining 69.9% is influenced by other variables not examined in this study.

Copyrights © 2024






Journal Info

Abbrev

Jimas

Publisher

Subject

Decision Sciences, Operations Research & Management Social Sciences Transportation

Description

Ilmu manajemen Manajemen Manajemen Syariah Administrasi Keuangan (Perkantoran, Pajak, Hotel, Logistik, Dll) Pemasaran Manajemen Transportasi Manajemen Industri Manajemen Informatika Kesekretariatan Ilmu Sosial : Ilmu Komunikasi Jurnalistik Hubungan Masyarakat Periklanan Televisi dan Film Manajemen ...