Journal of Management
Vol. 3 No. 2 (2024): July - December

The Influence of Customer Orientation and Social Media Utilization on MSMe Performance Growth

Komariyah, Imas (Unknown)
Takhyudin, Yusup (Unknown)
Hidayat, Wahyu (Unknown)
Suhardi, Tedi (Unknown)



Article Info

Publish Date
12 Dec 2024

Abstract

This study aims to explore the influence of Customer Orientation and Media Adoption on SME Performance. This study uses a quantitative approach by collecting data from 100 SME respondents in Indonesia. The results showed that Customer Orientation has a significant and positive relationship with SME Performance (r = 0.687, p < 0.01) and proved to be a significant predictor in the regression model (B = 0.387, p = 0.012). In contrast, although Media Adoption also had a positive correlation with SME Performance (r = 0.665, p < 0.01), its effect was not statistically significant in the regression analysis (B = 0.250, p = 0.276). ANOVA analysis showed that the regression model as a whole was significant in explaining the variation in SME Performance (F-test significant), with an R Square of 0.478, which means that 47.8% of the variation in SME performance can be explained by this model. The conclusion of this study suggests that customer orientation is a key factor in improving SME performance, while media adoption, while important, requires a more strategic approach to make a significant impact. These findings emphasize the importance of focusing on customer orientation and effective media strategies in the management of SMEs to achieve optimal performance.

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Journal Info

Abbrev

JOM

Publisher

Subject

Economics, Econometrics & Finance

Description

Journal of Management (JOM) is committed to publishing scholarly empirical and theoretical research articles, that have a high impact on the management field as a whole. The Journal published by Yayasan Pendidikan Belajar Berdikari. The journal encourages new ideas or new perspectives on existing ...