Jurnal JEJAMA Manajemen Malahayati
Vol 2, No 2 (2022): Volume 2 Nomor 2, Desember 2022

PENGARUH NILAI REKREDENSIALING TERHADAP KEPUASAN PESERTA BPJS DIFASILITASKESEHATANTINGKATPERTAMA(FKTP)BANDARLAMPUNG

Hakim, Amri (Unknown)
Nurbaiti, Nurbaiti (Unknown)
Pratiwi, Ariska (Unknown)



Article Info

Publish Date
20 Jan 2023

Abstract

This study aims to dtermine the effect of the value of credentialing on the satisfaction of BPJS participants at First Level Health Facilities (Fktp) Bandar Lampung. This study uses quantitative datathat can be measured or calculated directly. The sources of research data are primary data obtaineddirectly from the source location and object of research without going through intermediaries. Thisprimary data collection method was carried out using a questionnaire method which was distributed torespondents. Based on the results of the research conducted, that the value of recredensailing with the variablesof human resources, facilities and infrastructure,home visits, medical equipment, medicinesand complaints handling, scope of service, service commitment. Simultaneously has a positive effect onparticipant satisfaction. This means that the better the recredentialing value of a first-level health facility(FKTP) will affect participant satisfaction.Keywords:FirstLevelHealthFacilities,ParticipantSatisfaction, Recredentialing

Copyrights © 2022






Journal Info

Abbrev

jjmm

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal JEJAMA Manajemen Malahayati adalah jurnal ilmiah yang dikelola dan diterbitkan oleh Universitas Malahayati. Jurnal ini terbit secara berkala dua kali dalam setahun, yaitu setiap semester. Setiap naskah yang dikirimkan ke jurnal ini akan melalui proses tinjauan sejawat (peer review), yakni ...