MANAJEMEN
Vol. 5 No. 2 (2025): Oktober : MANAJEMEN (Jurnal Ilmiah Manajemen dan Kewirausahaan)

PENGARUH HARGA DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA BENGKEL SEPEDA MOTOR YAMAHA SIP PANJI DI SITUBONDO

Halisatil Imani (Unknown)
Dassucik Dassucik (Unknown)
Ahmad Hafas Rasyidi (Unknown)



Article Info

Publish Date
31 Oct 2025

Abstract

In the business world, especially in the service sector such as motorcycle repair shops, fierce competition makes customer satisfaction a key factor in maintaining loyalty and attracting new customers. The data collection technique used in this study was the distribution of questionnaires. The data analysis method employed multiple linear regression. The research results are as follows: Based on the table, it can be seen that the significance level of 277.864 > 3.093. Therefore, it can be concluded that the F-test > F-table value indicates a significant influence between price and service quality on customer satisfaction. To test the significance of the influence of price and service quality on customer satisfaction, a partial test was conducted when testing the influence of the price variable, which showed that the calculated t-value for (X1) was 3.361, while the t-table value at a 95% confidence level was 2.000. Since the calculated t-value is less than the t-table value, H0 is rejected and H1 is accepted, meaning that there is a significant influence between price and customer satisfaction. The service quality variable showed that the calculated t-value for (X2) was 3.291, while the t-table value at a 95% confidence level was 2.000. Since the calculated t-value < t-table, H0 is rejected and Ha is accepted, which means that there is a significant influence between service quality and customer satisfaction.

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Journal Info

Abbrev

IMK

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance Other

Description

MANAJEMEN : Jurnal Ilmiah Manajemen dan Kewirausahaan diterbitkan dua kali setahun, pada bulan Mei dan Oktober oleh LPPM Politeknik Pratama . Jurnal Manajemen bertujuan untuk: 1. Mempromosikan hasil penelitian terbaru tentang Manajemen dan atau Kewirausahaan. 2. Publikasikan hanya hasil penelitian ...