Jurnal Manajemen Pemasaran dan Perilaku Konsumen
Vol. 4 No. 1 (2025)

Pengaruh Perceived Value, Customer Satisfaction, Dan In-Shop Emotions Terhadap Repurchase Intention

Kamilah, Muthi'ah (Unknown)
Nugroho, Dian Ari (Unknown)



Article Info

Publish Date
14 Nov 2025

Abstract

This research aims to identify the influence of perceived value, customer satisfaction, and in-shop emotions on the intention of ZAMA Homewear customers to repurchase Malang-style embroidered fashion products. The influence to be assessed is the influence of the independent variable, i.e., perceived value, customer satisfaction, and in-shop emotions, on the dependent variable, which is repurchase intention. This explanatory research elucidates the relationship of variables and the other or the influence of variables on the other. Using non-probability sampling method and purposive sampling technique, 140 people with the minimum age of 18 years and who had shopped directly at ZAMA Homewear boutique at least once were selected as the respondents. The data was collected via Google Forms. Here the classical assumption test, multiple regression analysis, and hypothesis testing were performed in SPSS 24. This study finds that perceived value, customer satisfaction, as well as in-shop emotions, are able to increase repurchase intention. The greater the perceived value, customer satisfaction, and the in-shop emotions, the greater the customer repurchase intention in the future.

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Journal Info

Abbrev

jmppk

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Publish all forms of quantitative and qualitative research articles and other scientific studies related to the field of Marketing Management and Consumer ...