Jurnal Ilmiah Manajemen Dan Kewirausahaan
Vol. 5 No. 1 (2026): Januari: Jurnal Ilmiah Manajemen dan Kewirausahaan

Pengaruh Pemasaran Sensorik terhadap Niat Beli Ulang Konsumen Mako Cake and Bakery Panakkukang Square dengan Kepuasan sebagai Variabel Mediasi

Arkam Susilo (Unknown)
Anwar Anwar (Unknown)
Muhammad Ilham Wardhana Haeruddin (Unknown)
Muhammad Ichwan Musa (Unknown)
Rahmat Riwayat Abadi (Unknown)



Article Info

Publish Date
18 Nov 2025

Abstract

This study aims to determine the effect of sensory marketing on customer repurchase intention, with customer satisfaction as a mediating variable at Mako Cake and Bakery Panakkukang Square. The main focus of this research is to understand how sensory marketing which includes elements as sight, hearing, smell, taste, and touch influences customer repurchase intention and how customer satisfaction plays a role as a mediator. This research uses a quantitative approach. Data were collected through a questionnaire distributed to 220 respondents, who are customers of MAKO Cake and Bakery Panakkukang Square. The method used in this study is Structural Equation Modeling (SEM) supported by Smart PLS 4.0 software. The data analysis process includes validity testing, reliability testing, and structural model testing. The results of the study show that: (1) Sensory Marketing has a positive and significant effect on repurchase intention of MAKO Cake and Bakery Panakkukang Square customers, (2) Sensory Marketing has a positive and significant effect on customer satisfaction at MAKO Cake and Bakery Panakkukang Square, (3) Customer satisfaction has a positive and significant effect on repurchase intention at MAKO Cake and Bakery Panakkukang Square, (4) Customer satisfaction has a positive and significant partial mediating effect on the relationship between sensory marketing and repurchase intention at MAKO Cake and Bakery Panakkukang Square.

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Journal Info

Abbrev

jimak

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ilmiah Manajemen dan Kewirausahaan (JIMAK) : ISSN: 2809-2392 (cetak), ISSN: 2809-2392 (online) adalah jurnal yang ditujukan untuk publikasi artikel ilmiah yang diterbitkan oleh Sekolah Tinggi Ilmu Ekonomi Trianandra. Jurnal ini adalah jurnal studi ilmu manajemen, bisnis dan Kewirausahaan. ...